Essentials
5hours a month
- Replies
- Within one business day
- Urgent issues
- Within one business day
- Covers
- Admin requests, small fixes and user help.
Salesforce and software support, every month.
We look after your Salesforce org and the software we’ve built for you, month by month: reserved hours, a set reply time, and a note of what changed.
Small things, handled every month
Most Salesforce orgs need a steady stream of small changes: a new field, a Flow that needs adjusting, a user who’s locked out.
A support plan reserves time for that work, so it doesn’t wait for a project.
Three plans
Each plan reserves hours every month. Unused hours don’t roll over.
Standard
10hours a month
- Replies
- Within one business day
- Urgent issues
- The same business day
- Covers
- Everything in Essentials, plus small Flow and automation changes and integration checks.
Priority
20hours a month
- Replies
- The same business day
- Urgent issues
- The same business day
- Covers
- Everything in Standard, plus planned improvements, a monthly review call and a written change log.
How a request runs
One email starts it. You always know how much of your month it will use.
You send a request
By email, as you would to a colleague.
We confirm and estimate
Against your monthly hours, before we start.
Done and written up
We reply with what changed.
What support covers
Plans also cover custom software we’ve built for you. Bigger pieces of work are quoted separately.Ask about a support plan How we price
Common questions
What happens to hours we don’t use?
They don’t roll over. Each month starts with the hours in your plan, which lets us keep that time free for you.
What counts as urgent?
Something that stops your team working: a broken sync, a failing Flow on a key process, or users who can’t log in. Standard and Priority plans get a reply to those the same business day.
What if a request is bigger than our hours?
We’ll tell you before we start. Bigger work can be quoted as a separate fixed-scope project, so your monthly hours stay free for day-to-day support.